Helping you care for those with chronic conditions
Provide your patients with a successful CCM program for a better patient experience and improved clinical results.
Create and strengthen long-term relationships with your most vulnerable patients
Strengthen your relationship with your Medicare patients
Our clinical care team will help you proactively manage your patients’ health and collect valuable information through regular monthly encounters.
Expand and support your existing staff
We operate as an extension of your team and allow your staff to prioritize their time to focus on critical tasks such as face-to-face patient contact. We know that your resources are already stretched thin and adding another patient program seems impossible to manage.
Generate extra revenue for your clinic with minimal effort
We handle it all — from patient eligibility and enrollment to claims management and billing, and everything in between — all while working directly in your EMR system.
How much revenue could you generate for your organization?
- Federally Qualified Health Center (FQHC) or Rural Health Clinic (RHC)
- Primary Care Practice, Health System, or Other Type of Provider
Learn how to get started risk-free
Why work with H3C?
Establish a baseline and get the tracking to identify changes in a patient’s health, helping to improve and manage quality scores.
Add staff without increasing payroll
There is zero cost to get started. We’ll enroll your patients and take care of the monthly encounters, with no burden or financial risk to you.
Strengthen connections with your patients
Through monthly encounters, we’ll gather information and ensure that they feel connected to your clinic between office visits.
Who we serve
We have a long history of working with top-notch organizations similar to yours and delivering consistent, high-quality results every time.
Federally Qualified Health Centers (FQHCs)
Rural Health Clinics
Primary Care Providers and Their Organizations
Organizations that hire us are trying to solve one or more of these problems
They have frequent interactions with Medicare patients but don’t document and bill for all of them.
They have a case management program (for the few), but not a chronic care management program (for all).
They want to launch CCM, but don’t know where to start.
They have not been able to execute CCM cost-effectively or have had to discontinue CCM due to loss of or interruption in staff.
They have difficulty risk stratifying their patient population to prioritize clinical efforts.
They need additional time and support to gather information to help meet quality metrics and goals.
They haven’t been able to maintain focus or scale across a large number of Medicare patients.
They have purchased CCM services in the past, but they weren’t adopted by the staff.
They want to gather information on high-risk patients in between office visits.
They need to generate more revenue via the use of remote patient care. They can’t decide whether to do this internally or outsource it.
Frequently asked questions
Great question! In our experience, patients will leave a program if the monthly conversations are too repetitive. We create monthly encounters that are dynamic and relevant — i.e., we don’t ask every patient the same questions each month. We tailor our conversations and assessments based upon each patient’s unique needs and set of chronic conditions. This makes our monthly calls meaningful to the patient, and as a result, we enjoy patient satisfaction and retention rates far beyond our competition.
Your patients will never know the name H3C. We work as an extension of your office, down to the caller ID with your local exchange and clinic name. Our callers represent themselves as a member of your clinic’s care coordination team. We have outbound and inbound (after hours) numbers for the convenience of your patients.
Yes. We document our encounters (or care plans) directly into your EMR system immediately at the end of each encounter. This enables your providers and nursing staff to be as current as possible should a patient call and ask a question or visit your office immediately after our phone encounter.
There are VERY minimal requirements of your staff. We’re here to serve you, not the other way around. We typically ask for a primary “champion” or point of contact within your organization for twice-monthly updates. Your staff may get phone calls from patients we’ve called, and we provide the training materials for you to address these questions. Your staff will see documentation of our phone encounters with patients. These encounters and care plans are updated in real time directly into your EMR system.
At the end of each month, we provide you with a billing summary including the amount of time spent with each patient, so you can submit claims to CMS (or the appropriate payer). Any rejected claims or those requiring further review are reconciled with you so that we make the billings/claims process as smooth as possible.
Oh yes. Sounds amazing, doesn’t it? Our implementation and enrollment process is built to scale. We just need a champion, access into your EMR system, and a list of eligible patients. We will begin enrolling patients immediately, and updating this into your EMR (for those who have enrolled). For most organizations, we are at full implementation levels in 6 to 8 weeks, though mileage varies based upon holidays or the time it takes us to obtain your patient list.
Absolutely. Every step of our process, from consent and compliance through time-stamped and documented patient encounters and care plans to itemized billing reports, are all in accordance with CMS guidelines.
Complete patient care in 3 simple steps
Provide us with your patient list and we’ll handle the rest.
We contact all eligible patients and work to enroll them in the CCM program.
Complete care experience
We’ll conduct regular encounters and report back, providing patients the support they need to stay healthy.
“I love that this program is available and I’m grateful that someone calls to check in on me.”
– Deborah, 69